Accreditations, Memberships, Licences

Moving office/homes will always been an anxious time for people – there is a great deal to consider and much upheaval. Recognised professional accreditation and memberships provide our clients with the confidence of knowing that they are employing a professional moving company, with published standards of service that are recognised and monitored by the Trading Standards Institute (the TSI).

Specialised Movers are members of the following professional bodies:

British Association Of Removers

The BAR represents over 500 of the UK’s leading professional removal and storage companies all of which are covered by the TSI Approved BAR Code of Practice. BAR also offers all end-customers of members a free conciliation service to ensure that any complaints against any members are dealt with in a fair and unbiased manner to the mutual satisfaction of all parties involved.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
 
 
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
www.tpos.co.uk

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Commercial Movers Group

The CMG is a dedicated group of companies within BAR that specialises in all aspects of commercial relocations.

BAR AND CMG are the largest and most recognised removal industry associations, and requires member organisations to meet strict standards that adhere to current statutory requirements and to ensure that all services supplied are for the benefit of our commercial customers.

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Specialised Movers have gained the following Accreditations/Achievements:

Commercial Moving Standard – BS 8522

The British Association of Removers and the Commercial Movers Group further developed a bespoke commercial moving standard the BS 8522  Specialised Movers were among the first 4 companies to achieve this accreditation, which is very prescriptive and covers the following commercial removal service areas:

  • Initial contact and preliminary information (removals enquiries, surveys and quotations)
  • Professionalism of the removals and admin personnel (performance and presentation)
  • Competence of operational personnel (experience, training)
  • Vehicles (suitability, condition and maintenance)
  • Packing materials (suitability and adequacy of range and stocks for different removal projects and objects)
  • Key documents – specific contents of removals quotation and job sheet
  • Subcontracting removals services (control of subcontractors and ensuring consistent performance and compliance with the standard throughout a move)
  • Liability / provision of removals specific insurance
  • Claims and compensation for loss or damage during a move
  • Equipment (adequacy, training of removals operatives))
  • Health & Safety
  • Security
  • Monitoring the service (customer satisfaction analysis and follow-up post move)
  • Complaint and feedback handling
  • Corrective action
  • Quality Policy – contents, communication and review
  • Quality Manual – to contain all the operational procedures, certain other prescribed procedures including recruitment, training, maintenance of equipment, incident handling, quality control
  • Document control
BSI 8522 Standard - Commercial Removal Company Accreditation

The Standard is separate from, but related to, BS EN 12522-1, BS EN 12522-2, BS EN 14873-1 and BS EN 14873-2 covering furniture removal and storage services for private individuals, and is intended to establish a minimum level of service and performance. The Stanard is audited annually by an independent assessor to ensure compliance.

View our BS 8522 Commercial Moving Quality Certificate by clicking on the certificate image above

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Standard in Environmental Management Systems – BS EN ISO 14001 Accreditation

Specialised Movers realised that running a removal company may have certain detrimental effects to the environment. To combat this, our team needed to understand the impact of our actions and how we can improve them.

Therefore Specialised Movers have achieved the BS EN ISO 14001 Standard in Environmental Management Systems as the first step towards our responsibilities to the environment.

This international Standard specifies requirements for an environmental management system to enable Specialised Movers to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organisation subscribes, and about significant environmental aspects. It applies to those environmental aspects that Specialised Movers identifies as those

Specialised movers are ISO 14001 Accredited - Environmental Management Systems

which it can control and those which it can influence The Standard covers the following areas:

  • Environment – surroundings in which we operate including air, water, land, natural resources, flora, fauna, humans and their interrelation
  • Environmental Aspect – activities or products or services that can interact with the environment
  • Environmental Impact – changes to the environment whether adverse or beneficial, wholly or partly resulting from our actions
  • Environmental Management System – to develop and implement our environmental policy and environmental aspects
  • Environmental Objectives – setting improvement targets
  • Environmental Performance – measuring our performance for each category of works
  • Prevention of Pollution – use of processes, techniques, materials, services or energy to avoid, reduce or control the creation, emission or discharge of any
  • type of pollutant or waste, in order to reduce adverse environmental impacts

 

View Our ISO 14001 Certificate by clicking on the certificate image above

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Overseas Quality Accreditation – BS 8564

With our expansion into the International Moving market we wanted to offer our international clients peace of mind that their prized possessions were being handled by the professionals, Specialised Movers. The new BS 8564 Quality Standard for Overseas Moving audits the core expectation of the international mover.

The Standard covers the following areas:

BS 8564 Overseas removal activities standard
  • Initial contact and preliminary information (inquiries, surveys, quotations)
  • Personnel – their professionalism, performance and presentation
  • Competence of operational personnel (experience, training)
  • Vehicles (suitability, condition and maintenance)
  • Packing materials (suitability and adequacy of range and stocks)
  • Key documents – specific contents of quotation and job sheet
  • Sub-contracting (control of subcontractors and ensuring consistent performance and compliance with the standard throughout a move)
  • Liability / provision of insurance
  • Claims and compensation for loss or damage
  • Equipment (adequacy, training of operatives)
  • Health & Safety
  • Security
  • Monitoring the service (customer satisfaction analysis and follow-up)
  • Complaint and feedback handling
  • Corrective action
  • Quality Policy contents, communication and review
  • Quality Manual – to contain all the operational procedures, certain other prescribed procedures including recruitment, training, maintenance of
  • equipment, incident handling, quality control
  • Document control
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Storage of Furniture & Personal Effects Standard – BS 14873

Moving your effects from one site to another is stressful enough. When you have to put your effects into storage then the stress levels may go through the roof!

Whether you are moving an office or home you need to be 100% sure that your effects will be safely stored in a dry and secure environment. Looking for a storage company can be confusing. What do you look for?

Specialised Movers own their storage site. It is not leased, or rented. Our company can continually improve the site and facilities without having to adhere to lease agreements or landlords permission. We believe we have the best removers storage site in the region – because we have made it that way!

To further assure our customers about our storage facility we have become the first (and only) remover and storer in the region to

have attained the British Standard 14873-1 and 14873-2 for the storage of furniture and personal effects.

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This Storage Standard covers all storage activities that include:

  • The actual storage facility
  • Construction and condition of storage containers
  • Loading of storage containers
  • Handling and stacking of storage containers)
  • Protection of stored items
  • Identification of stored items
  • Self-storage units
  • Security

 

View our Storage Quality Certificate by clicking on the certificate image above

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Secure Destruction of Confidential Material – BS EN 15713

Specialised Movers are accredited to and fully comply to the British Standard BS EN 15713 for the secure destruction of confidential waste materials.

When you simply just don’t have the space to store any more documents, or their time limit for storing them is up, then be assured that we will destroy your confidential material safely and securely. Whether it is one file, one box or hundreds/thousands of boxes it really doesn’t matter. We will take on any sized work. All our secure destruction work is done in-house. We do not sub-contract. Therefore we have complete control of all the collection and destruction processes, using our own staff and vehicles.

BS EN 15713 - Secure Destruction of confidential material

We also destroy (or “wipe”) SIM Cards, Negatives, Video/Audio tapes, diskettes, Cassettes, Film, Computers including hard drives, software, chip card etc, id cards, cds, dvds, microfiche, credit and store cards, x-rays, OHP slides etc.

  • Company Premises, where secure destruction must be isolated from other company activities
  • Security, an approved security alarm system, a CCTV system to monitor any unloading, storage and processing areas
  • Contracts and Audit trail, a written contract between you our customer and Specialised Movers
  • Security Screening of personnel, all our are staff are security screened, and sign a deed of confidentiality
  • Security of collecting vehicles and procedure for collection of confidential waste/materials

 

View our Secure Destruction Certificate by clicking on the certificate image above

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 BAR – Commercial Mover Of The Year Award (CMoTY) 2012

Specialised Movers have this year been awarded the prestigious Commercial Moving of the Year 2012 Award!

The Award was presented at the British Association of Removers’ Annual Conference 2012 and is the culmination of a fantastic removals year for Specialised Movers.

BAR – Commercial Mover Of The Year Award (CMoTY)

For 8 consecutive years we have been finalists in the removals industry’s Commercial Mover of the Year Award, eventually winning our category and Commercial Mover of the Year Award in 2009 for removals work undertaken commercially relocating the Sheffield Primary Care Trust.

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Britannia Safe Contractors

Safecontractor is an accreditation scheme that assesses the Health and Safety competency of contractors and service providers.

View our Safe Contractor Certificate by clicking on the certificate image above

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 Construction Health and Safety (CHAS)

Specialised Movers have achieved CHAS accreditation. This assesses applicants’s Health and safety Policy Statement; their organisation for Health and Safety, and their specific Health and Safety arrangements to a standard acceptable to their buyers and others.

View our CHAS Certificate by clicking on the certificate image above

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NEBOSH Qualified Management

Specialised Movers’ Management are certified to the National General Certificate in Occupational Safety and Health, ensuring that all project risks associated with both home and office removal contracts for our clients are managed effectively.

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