Frequently Asked Questions

Does My House Insurance Cover Removals?

Do you provide Moving Insurance to protect my goods should anything happen to them, or does my household insurance cover this?

General Move Requirements

Access and Egress around your home and to the removal vehicle is critical – notify your neighbours in advance that a removal vehicle will be parked outside your home. If parking permits are required, this is your responsibility.

Item Removal – It is your responsibility to be present throughout the removal process in order to ensure that nothing is left behind and equally nothing is removed that should be left.

Attics, Lofts, Sheds and Garages – Specialised Movers (under our strict Health and Safety Rules) are not allowed to enter a loft, attic, shed or garage unless it is clearly lit and has a stable, fixed floor and access route/ladder. Neither will we move any flammable or potentially hazardous substances. If you require any of these moving then you should discuss this with our Consultant at initial site visit.

Should this not be the case, then it is your responsibility to pack and remove the contents of all attics, sheds and garages.

Fixtures and Fittings (curtains etc.)/Household Appliances (cookers/dishwashers etc.) All fixtures and fittings and household appliances should be disconnected/removed ready for the move. Specialised Movers are not insured to disconnect any electrical/gas appliances.

In the unlikely event that you need to make a claim, please firstly get in touch with Specialised Movers to discuss your claim details. We will then advise you of our claim process.

How Do You Protect My Home(s)?

Specialised Movers’ crews will apply protective measures in advance of the move activity, and all routes and protection will regularly be re-checked and fresh protective materials re-applied before their effectiveness has expired:

Floor protection – all main walkways will be covered and we will apply boarding along all main walkways to provide a secure fixing and avoid creating any slip or trip hazards.
Grounds/Ramps/Tail Lifts – removal vehicles have metal ramps and/or tail lifts that can mark the ground (block-paving or tarmac) so our crews will use card or wooden sheeting beneath the ramps to negate this problem.
Door Protection – we use padded door covers that attach by Velcro and avoid damage through knocks and bumps.
Door Corner wall protection and door frames – these will also be padded with either laminated wrap or correx padding.
Stairways – these are often vulnerable area (especially if narrow) and where necessary the walls are covered using laminated wrapping or correx sheeting.

How To Pack For Your Home Move DIY

Item Packing
Wrap each item individually in specifically designed protection (we can provide advice on this).
Pack heavy items into smaller boxes for easier lifting.
Ensure that heavy items are packed at the bottom of the box to avoid crushing other items.
Pack the box as fully as possible and pad out unused space within with crushed paper to negate movement and crushing damage whilst in transit.

Securing Boxes
Make sure all boxes are packed, taped closed, stacked and labelled to show the right way up.
Make sure that the bottom of the box is taped securely to prevent it coming open when full and lifted.

Lifting Techniques
Always bend at the knees (not at your waist) and keep your back straight.
Boxes should never be overfilled! All boxes should easily be lifted by one person.

After The Move – Reopening Boxes
When reopening boxes after the move, do not cut the tape with a knife as it may damage the contents.

How Will Your Protect My Most Valuable Items

Specialised Movers are experts at packing your items and will use packing materials specific to the job in hand. We use the following packing materials/item protection:

Transit Blankets – Thick, tightly woven woollen blankets that are used on all furniture and non-crated effects, and ensures no occasions where an item is left exposed to abrasions, or marking from other effects or vehicle sides.
Card/Boarding – Many items require more padding (especially if items are being stacked) and a layer of card or hardboard will avoid any impression marks (eg. chairs on desks etc.).
Laminate or “overseas wrapping” – Wrapping the more vulnerable items before movement using either a laminated bubble blanket (paper lined to avoid “sweating” of wood), or a laminated 5-ply paper blanket. Specialised Movers crews are extremely skilled in this practice as they also regularly provide domestic and overseas removals services.
Export packing (packing into cartons or crates) – Similar to overseas wrapping, further protection can be supplied to more vulnerable effects to be packed, using corrugated paper, jet-wraps and acid free tissue paper for example.

I Have Children – Can You Recommend Strategies To Make This Move Easier?

When you are planning a house move and you have children it is very important that you plan this properly to avoid unnecessary stress on them (which then will no doubt affect you).

It is extremely important that children (of all ages) are involved in every step of the moving process to reduce this stress factor. Having said that, however, pre-school children are less prone to stress as immediate family members are mainly “their world”, whereas children in school at every level require more understanding and communication to reduce inevitable resistance to change (move).

A move is especially disturbing for those children – generally teenagers and above – that have a particularly active “social life” as they may need to change schools/clubs and social groups (friends), which can be particularly traumatic unless careful thought is given to the changes they will face. As soon as possible you should

Inform all family members and your children about the move, the reasons why and advantages to moving (where applicable) in order that they can adjust themselves to the idea and become actively involved in the move and feel part of the decisions being made.

Research the area you’re moving into, so that you can be informed and enthusiastic about the area and it’s advantages when your children ask you, “why?” “what will it be like?” “what will there be to do there?” etc.

Involve children in their choice of school (wherever possible), point out the advantages of their new school and the fact that they will make a new set of friends without necessarily losing touch with their old friends; reassure them how they can keep in touch with their friends; sleepovers, visits, days out together etc. etc.

Actively involve children in the packing and moving process (wherever non-fragile packing is required). Use this as a de-clutter process and encourage them to throw out all unwanted/unused things.

Actively involve children in the design and choice of their rooms – make it fun and special! Let them choose their own colour schemes, layout their bedroom etc. and make it their space!

If possible, arrange childcare for the removal day.

Of course, your children are unique individuals and you know them best! Some of these strategies may work and some may not, but we hope this gives you some food for thought.

I Have Lots Of Valuable House Plants – How Will You Protect These?

I have lots of valuable House Plants – how will you protect these in the move?

I Have Pets – How Do I Make Sure They're Safe And Adjust Well To The Move?

Pets are just as important as your children in this move as they won’t understand what’s going on. You need to ensure that they are safe at both ends of the move and cannot run off or this will delay the move timings. Here are some tips that may need to consider:

  • If possible, don’t feed your pet just before you go.
  • Keep your pet in a safe place and make sure everyone knows not to let them out (place a notice on the door or cage to inform people). If you have a cat flap, ensure that your pet does not go out the morning of the move (have a litter tray handy) or you may not be able to find them when you need to go!
  • Use a high-quality pet carrier to transport your pet from one home to your new one and if possible, accompany them on the journey to reduce their stress at being caged and alone after so much strange activity.
  • Make sure you have some water, a leash and waterproof covering for keeping your car clean, and some food for when you’re in your new home, and make sure your pet has fresh water regularly, especially in hot weather.
  • Once you arrive at your new home, make sure that your pet has time to settle in. Make sure they are in a secure part of the house whilst unpacking is still ongoing (place a notice on the door or cage to inform people).
  • If you have a cat, it is advisable to keep them indoors for at least a week to get used to their new surroundings and to ensure they know that this is your new house!

REMEMBER: Make sure your pet’s ID tag (if they have one) has the new address/telephone number on it.

For more information on transporting your pet safely, please consult your local vet or pet shop.